Privacy Policy

Last Updated on 14th October 2025

At Pedalco Sri Lanka, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase through our website. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information:
Such as your name, email address, phone number, and shipping address, provided when you create an account, place an order, or contact us.

Payment Information:
When you make a purchase, your payment and billing details (e.g., credit/debit card information) are processed securely by our trusted third-party payment providers. Pedalco Sri Lanka does not store or have access to your full payment details.

Browsing Information:
We may automatically collect certain information about your visit, such as your IP address, browser type, device information, and browsing behaviour. This is done using cookies and similar technologies to improve your shopping experience.


2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including shipping and delivery.
  • Communicate with you about your purchases, provide support, and respond to inquiries.
  • Personalise your shopping experience and share relevant promotions or product updates.
  • Improve our website, services, and customer experience.
  • Prevent fraudulent transactions and ensure the security of our online store.

3. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.
We may share your data only in the following cases:

  • Service Providers:
    We have trusted partners who assist in operating our website, processing payments, or delivering orders. These partners are required to handle your data securely and confidentially.
  • Legal Obligations:
    When required by law or to comply with valid legal processes, we may disclose information to relevant authorities.


4. Data Security

We use industry-standard security measures (such as SSL encryption and secure servers) to protect your information from unauthorised access or misuse.

However, please note that no online platform or data transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and remember your preferences.

You can choose to disable cookies through your browser settings, but doing so may affect certain website features or functions.


6. Your Rights

As a customer, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal and business record-keeping requirements.
  • To make any of these requests, please contact us directly.


7. Updates to This Policy

Pedalco Sri Lanka may update or revise this Privacy Policy from time to time.
All updates will be reflected on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically to stay informed about how we protect your data.


8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us via phone using the details provided on our website.